What is happening?

Energex is implementing changes to how customers pay for individual metering connections and personalised metering enhancements/alterations from 1 July 2015 to align with National Rules set by the Australian Energy Regulator (AER). This will result in changes to how customers are charged for some metering services.

Due to late AER changes, Energex has made the decision to delay the charging of upfront metering charges until 1 August 2015, to allow the communication of this information to our customers and our industry partners.

From 1 July 2015 Energex will:

  • Introduce a range of cost reflective prices for services where it can be identified that the customer requested that service, outlined by the AER.
  • Introduce an ongoing Daily Metering Service Charge applied per tariff to cover costs such as meter reading and maintenance as shown below:

From 1 August 2015 Energex will:

  • Introduce an upfront metering charge to electricity retailers for the installation of any new meter or where a meter needs to be reprogrammed.  This is typically for customers who build new homes or request a tariff change (e.g.when installing Solar PV or connecting appliances to economy tariffs).  

Please note, if Energex can reprogram a meter instead of installing a new meter a reconfiguration fee will be charged instead of the installation fee. This fee is $91.53 (exc.GST) for a basic meter reconfiguration.

It is important to note these upfront charges will apply to electricity retailers and are likely to be passed onto customers through their retail electricity bill.

A full list of charges are available on the Energex website.